Knowledge is the only investment that NEVER loses value!

Hi my darling!!!

Have you ever heard someone say, “That’s it—I’ve had enough oxygen for a lifetime,” or “I’ve eaten all the food I’ll ever need”? Sounds ridiculous, right?

But here’s the thing—when it comes to learning and growing in our businesses, some people actually think like this. As if they’ve learned enough, trained enough, or "know it all" because they’ve been in the industry for years.

This past week I was reminded (again!) that knowledge is truly the only investment that never loses value. I was chatting with Vanessa owner of a really busy spa who recently took a bold leap—investing in consistent coaching for herself and her team. Just a few weeks in and already her sales are up, her team is more engaged, and she’s literally beaming with confidence. What changed? Not her menu, not her pricing. Her mindset—and her commitment to learning.

Every successful entrepreneur, industry leader, and game-changer I’ve ever met has one thing in common: an insatiable desire for knowledge. They don’t just “attend” workshops—they seek them out. They don’t wait to be trained—they go find the training.

And now I want to gently nudge the conversation toward your team.

Because here's the reality...

Managers and owners often tell me:

“My team doesn’t know how to sell.”
“They don’t upsell.”
“They don’t connect well with clients.”
“They just don’t seem motivated.”

Sound familiar?

But let me ask you something, hand on heart:

How much time have you really invested in educating them on this side of the business?
Not product training. Not how to do a better facial or massage.
I’m talking about the art of selling, connecting, engaging, and truly understanding human behaviour. Because let’s be honest—this isn’t taught at college.

So, why is investing in sales and client communication training for your team so valuable? Here are 5 reasons that matter:

1. Selling is serving – When your team learns how to connect through conversation, they stop feeling “salesy” and start feeling helpful.
2. Better client care = better retention – It’s not what you do, it’s how you make them feel. Great dialogue builds loyalty.
3. Increased revenue with the same clients – No need to chase new ones when your current ones are spending more, happily.
4. Confidence skyrockets – When your team knows what to say and how to say it, they show up differently—and it shows.
5. Culture shift – A learning culture creates motivated, engaged teams who want to grow—and that’s contagious.

{{ first_name }}, let’s talk about your next move...

If you’re nodding along thinking, “Yes, my team really needs this,” then I have something powerful lined up—and it kicks off very soon!

🟡 The Retail Masterclass Series – The Magic Begins 22 July

This isn’t a lecture. It’s a mindset shift.

This isn’t theory. It’s transformation.

Let me give you a taste of Session 1 so you understand why this is not to be missed:

🔍 We’re diving deep into personality and communication styles—not just identifying each team member’s natural way of connecting, but how to recognise and adapt to your clients’ communication style too.

💡 It’s the foundation of successful selling, and if you don’t understand this part—you’ll never be able to truly connect, and sell with ease.

And then, we’ll hit you with something even more personal...

✨ “Your Why” – Everyone’s reason for showing up, working hard, and wanting more. We align each person’s personal goals with the results they can achieve through this masterclass. It’s powerful. It’s personal. And it works.

📢 Attendance in person is ESSENTIAL for Session 1.
The recording won’t give you the energy, the breakthroughs, or the clarity that this session delivers live. Trust me—you’ll want your team there.

📅 Masterclass Dates (all at 11am SAST)

• 22 July
• 29 July
• 12 August
• 19 August
• Wrap-Up & Q&A: 2 September

⚡ LIMITED OFFER:

Only the first 20 businesses registered will get to include their entire team for the cost of ONE full membership.

🎯 Ready to turn your team into sales superheroes?

👉 Register Here

To secure your team’s place, make sure you’ve got your membership sorted:

• Join Monthly (10% off): Join Monthly
• Join Annually (20% off): Join Annually

Let’s make this your most profitable season yet.

I’ll see you (and your team!) in session.

With excitement and belief in your success,

Marisa