Blogs & Newsletters

Hellooooooo my beautiful 💜

If you could peek inside my head right now, you’d think I was running the Olympic Games for 2026.

The amount of planning, brainstorming, creating, building, and refining h...

Hello my lovely lovely Melissa,

We are officially in Festive Season mode and what a start!

On Tuesday, almost 100 owners, managers, and therapists joined the Festive Season Revenue Coaching Session....

Hello my lovely,

If there’s one thing I want you to remember this festive season, it’s this:

Your secret weapon for doubling your revenue is psychology - specifically, the psychology of your environ...

Hello my lovely,

Can you believe it’s only 6 weeks until Christmas? Time flies when you’re running a spa in full swing, right?

This is your moment, the season when energy is high, clients are spendi...

Hello my lovelies,

This week, along with a terrible bronchitis and no voice, my heart is full.

I had the incredible privilege of spending three days with my dad who at 95 years old still has the sam...

Hello my lovelies,

As I write this, I’m watching the Italian countryside blur past my window on a train from Milan to Rome — and wow, what a week it’s been already.

You know I always say travel teac...

Hello my lovely,

I’m writing this from my bed tonight — dead tired, flat battery, and honestly just worn out. This past week has been one of the hardest weeks of my year so far. Nothing earth-shatter...

Hello my lovely,

This week I want to take you behind the scenes of a little “wake-up call” I had recently.

For years, I believed my team had everything under control when it came to keeping our stor...

Hello my lovely,

This past week, I wrapped up the final session of the Retail Masterclass, and I have to tell you… I was completely humbled by the feedback. 

I mean, I know my systems work (I’ve see...

Happy Friday,

I’m still buzzing from the World Spa & Wellness Convention I hosted with Professional Beauty this past week. Two full days, over 20 incredible speakers, and more than 70 delegates in th...

Happy Friday,

Do you ever feel like your day just takes on a life of its own? You start with a plan, maybe even a to-do list, but before you know it, distractions, interruptions, and little fires to ...

Hellllllooooo my lovely,

I had one of those oh damn moments this week.
You know the ones where you suddenly see something so clearly you can’t unsee it?

I’ve been running my Retail Masterclass — and ...