The Calls I’ve Had This Week... and Why KPIs Change EVERYTHING 🎯
Hello,
We’ve only been open one week... and already I’ve had more than six spa and salon owners call me.
Not to talk growth.
Not to talk expansion.
Not to talk dreams for 2026.
But to vent.
Same stories, different businesses:
- “My team keeps arriving late.”
- “They’re not prepared for clients.”
- “They say they’re tired all the time.”
- “No urgency, no accountability.”
- “I feel like I’m babysitting grown adults.”
And every time, after I listen, I say the same thing:
👉 This is not a people problem. This is a KPI problem.
When there are no clear KPIs, everything becomes emotional.
- Timekeeping becomes negotiable
- Standards become optional
- Energy becomes inconsistent
- And you become the bad guy for expecting basics
KPIs remove the drama.
They remove the guessing.
They remove the “he said / she said”.
They put the focus back where it belongs: performance, clarity and results.
Why KPIs are NON-NEGOTIABLE in a spa or salon:
1. KPIs create structure (and structure creates calm)
When expectations are measured, your team knows exactly what “good” looks like. No confusion. No excuses.
2. KPIs turn feelings into facts
Late arrivals, low retail, poor prep, weak productivity — KPIs show it clearly, without emotion.
3. KPIs shift accountability off you and onto the system
You stop chasing.
You stop repeating yourself.
The numbers do the talking.
This is exactly what we’ll fix in the 5-Week Masterclass
In the KPI module, I will walk you through:
- The exact KPIs every therapist, receptionist and manager should be measured on
- How to implement KPIs without demotivating your team
- How to use KPIs as a coaching tool, not a punishment tool
- How to review KPIs monthly so your business improves every single month
- How KPIs link directly to revenue, retention and team culture
This is not theory.
This is plug-and-play, proven in real spas, with real teams.
Important update
📅 The 5-Week Business Transformation Masterclass has been moved out by TWO WEEKS. We are starting on the 5th February at 11am (SAST)
This was done due to multiple member requests — so no excuses now 😉
👉 Click the link below to register:
If you go into 2026 the same way you went into 2025…
you’ll get the same results.
KPIs are where serious business owners separate themselves from the exhausted ones.
Let’s get your team back on track properly, INTENTIONALLY
HUGS,
Marisa
