Two countries and a major discovery that you need to know about!

Hey,

You won’t believe the week I’ve just had — honestly, I’m still catching my breath!

In the last six days, I’ve been in two different countries: Eswatini (Swaziland) and Botswana — doing one of the things I love most: speaking on stage and sharing knowledge. And guess what? I even landed in the Swazi newspaper! I’ll admit, I may have done a little happy dance when I saw it…😄

Both trips were incredible — I met so many inspiring people and expanded my network in ways I didn’t expect. And on a totally unrelated note (but kind of exciting), I finally got a wearable device — and now I’m obsessed. Who knew I’d be checking things like my sleep oxygen levels and body temperature daily?! Technology, wow!

But here’s where the story gets interesting...

This week, I had no less than a dozen moments that made me realise something that’s going to impact you and your team big time.

I finally figured out why so many of our client consultations aren’t actually meaningful. They’re polite, sure. Functional, yes. But they’re not meaningful. And without meaning, there’s no deep trust, no emotional connection, no long-term loyalty.

Let me show you exactly what I mean.

Here’s a real role-play I did with a spa owner this week:

Client: "I’d prefer not to have music during my treatment today, if that’s okay."
Therapist: "Of course, that’s no problem at all. I’ll leave you to get ready on the bed."

Polite? Absolutely.
Helpful? Technically, yes.
But meaningful? Not even close.

Here’s how I responded to the same client during the same role-play:

Client: "I’d prefer not to have music during my treatment today, if that’s okay."
Me: "Of course, no problem at all. May I ask what’s making you choose silence over sound today? Sometimes certain sound therapy can help depending on what you’re feeling."

Client: "I’ve had a bad headache and feel really sensitive to noise today — I’m not sure why."

Me: "Got it. Let’s do this: I’ll apply some Arnica gel to your temples and neck to ease the headache, and we’ll do some calming breathwork to relax your nervous system. I also have a soft, healing playlist I can play super low in the background — we’ll try it, and if it doesn’t feel good, we’ll switch it off. How does that sound?"

Client: "That sounds great, thank you!"

Me: "Have you been feeling sensitive to sound often, or is this new? Any ringing in the ears or specific triggers?"

Client: (Continues to open up...)

Can you feel the difference?

The first is polite.
The second creates trust.
The first ticks a box.
The second opens a conversation, builds rapport, and invites the client to feel truly seen and cared for.

✨ And this is what we’re diving into in Session 3 of the Retail Masterclass: Meaningful Conversations.

Let me give you 5 quick reasons why meaningful conversations are what separate the good from the brilliant:

💬 Why Meaningful Conversations Matter:

1. They Build Trust Instantly
   When a client feels truly listened to, they’re more open, more relaxed, and more likely to buy and rebook.
2. They Lead to Personalised Recommendations
   You uncover what the client really needs — and that allows you to prescribe solutions with confidence.
3. They Increase Spend Per Visit
   A deeper understanding of the client opens up opportunities to offer upgrades, add-ons, and homecare that actually make sense to them.
4. They Turn Clients into Advocates
   Clients remember how you made them feel — and when they feel heard, they tell others.
5. They Make Every Interaction Purposeful
   No more robotic scripts or surface-level chatter. Your team becomes client-connection specialists.

In Session 3, I’ll be teaching your team how to master these kinds of interactions and turn them into sales, loyalty, and glowing client reviews.

If you’re nodding along thinking, “Yes, my team really needs this,” then I have something powerful lined up—and it kicks off very soon!

🟡 The Retail Masterclass Series – The Magic Begins 22 July

This isn’t a lecture. It’s a mindset shift.
This isn’t theory. It’s transformation.

📅 Masterclass Dates (all at 11am SAST)

• 22 July
• 29 July
• 12 August
• 19 August
• Wrap-Up & Q&A: 2 September

⚡ LIMITED OFFER, HUGE VALUE:

5 team members can attend this masterclass — for the price of just ONE full membership.

Let’s break that down:

🟡 One team member = $1000/year (R18,000) or $99/month (R1,700)
🟡 Two members = $2000/year
🟡 Five members? That’s $5000 in value...

👉 And you’ll still only pay for ONE.
That’s a massive saving, and the return you’ll get from this training? Even bigger.

🎯 Ready to turn your team into sales superheroes?

👉 Register Here

To secure your team’s place, make sure you’ve got your membership sorted:

• Join Monthly (10% off): Join Monthly
• Join Annually (20% off): Join Annually

I’ll see you (and your team!) in session.
With excitement and belief in your success,

Marisa